Terms of Service

Lenok, PLLC

Effective Date: December 18, 2025

These Terms of Service (“Terms”) govern your access to and use of the Privy Clinic website and services. By accessing this website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use this website or our services.

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1. About Privy Clinic

Lenok, PLLC (“Privy Clinic,” “we,” “us,” or “our”) is a private, cash-pay medical practice that provides asynchronous telehealth services focused on sexual and reproductive health. Services are provided by a licensed medical professional in states where Privy Clinic is authorized to practice.

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2. Eligibility

You must be 18 years of age or older to use this website or receive services from Privy Clinic. By using our services, you confirm that you meet this requirement.

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3. Medical Disclaimer

Information provided on this website is for general informational purposes only and does not constitute medical advice.

Use of this website does not establish a provider–patient relationship. A provider–patient relationship is established only after:

• You complete an intake,

• Payment is submitted, and

• A licensed clinician reviews and accepts your case.

Privy Clinic does not replace emergency care. If you are experiencing a medical emergency, call 911 or seek immediate in-person medical care.

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4. Telehealth Services

Privy Clinic provides care through a message-based (asynchronous) telehealth model. Response times may vary and are not guaranteed to be instantaneous.

By using our services, you acknowledge and consent to receiving care via telehealth, which has inherent limitations compared to in-person care.

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5. User Responsibilities

By using this website and services, you agree to:

• Provide accurate, complete, and truthful information

• Use the services only for lawful purposes

• Not submit information on behalf of another individual without authorization

• Follow all instructions provided during the intake process

Providing false or misleading information may result in denial of care.

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6. Payments & Fees

Privy Clinic is a cash-pay practice. Payment is required before services are rendered.

Fees cover the clinical review and professional services provided.

Prescriptions, laboratory testing, or third-party services may involve additional costs.

Refunds are not guaranteed once a clinician has begun reviewing your case.

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7. Prescriptions & Treatment Decisions

All treatment decisions are made at the sole discretion of the licensed clinician based on medical appropriateness.

Privy Clinic does not guarantee that:

• A prescription will be issued

• A specific medication will be provided

• Treatment will be appropriate for every individual

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8. No Insurance Billing

Privy Clinic does not bill insurance and does not submit claims on your behalf. You are solely responsible for any costs incurred.

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9. Privacy

Your use of this website and services is subject to our Privacy Policy and Notice of Privacy Practices (HIPAA NPP), which describe how your information is collected, used, and protected.

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10. Website Use & Intellectual Property

All content on this website — including text, logos, graphics, and design — is the property of Privy Clinic and may not be copied, reproduced, or distributed without written permission.

You may use the website only for personal, non-commercial purposes.

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11. Limitations of Liability

To the fullest extent permitted by law, Privy Clinic shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or services.

Your sole remedy for dissatisfaction with the website or services is to stop using them.

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12. Termination

We reserve the right to refuse service, suspend access, or terminate use of the website at our discretion, including for misuse or violation of these Terms.

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13. Governing Law

These Terms are governed by the laws of the state in which Lenok, PLLC is registered, without regard to conflict-of-law principles.

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14. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of any changes.

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15. Contact Information

If you have questions about these Terms, please contact:

Lenok, PLLC

📧 info@pricyclinic.com